Privacy policy

Privacy Policy

Personal Data Protection

We pay great attention to the privacy of visitors and customers in our online store and are aware that the personal data you trust us with is sensitive information. Therefore, we are committed to protecting it in accordance with the Personal Data Protection Act (ZVOP-1) and the GDPR (EU 2016/679) from misuse, disclosure, and unauthorized access. All data will be treated confidentially and will be used solely for the purpose for which it was provided. We will only share necessary data with the delivery service (e.g., Pošta Slovenije, GLS, etc.) for the delivery of ordered products (recipient information and delivery address).

Collection of Personal Data

On the website hachikomatcha.com (hereinafter referred to as "the website"), we collect personal data that users voluntarily provide when registering, making a purchase, or contacting us. The personal data we collect may include:

First and last name
Email address
Phone number
Delivery address
Payment details (without storing credit card data)
Order and communication history
Password in encrypted form
Other data voluntarily entered by the user in forms on the online store (e.g., entering any notes when placing an order)

Storage of Personal Data

The personal data we collect is securely stored on the Ecwid platform, which uses high security standards to protect data from unauthorized access. Ecwid operates in compliance with data protection regulations and ensures data security globally.

The online store is built on the Ecwid platform, which uses cloud servers for storing personal data. Their infrastructure is built on reliable cloud service providers, meaning that the data is stored in data centers in secure regions worldwide.

Ecwid ensures that data is encrypted and protected according to industry standards and in compliance with European data protection laws (GDPR). Customers have the option to create a user account in our online store. If they register, they can access their orders, update their information, and track past purchases.

Use of Personal Data

We will use personal data for the following purposes:

Order processing: To process and fulfill your orders, including payment processing, organizing delivery, and notifying you about order status.
Communication: To contact you regarding your orders, inquiries, complaints, or other requests, and to send notifications about changes or improvements to our services.
Marketing activities: With your consent, we may use your data to send promotional messages and newsletters that may interest you.
Service improvement: To analyze data and improve our services and user experience.

Sharing of Personal Data

We will share personal data only in the following cases:

With service providers: We share your data only with companies necessary for processing your order, such as delivery services and website providers. Our website is part of the Ecwid platform, which is owned by Lightspeed and adheres to all policies mentioned on this website. More about Ecwid's policy (which is the same as Lightspeed's policy): https://www.lightspeedhq.com/legal/privacy-policy/
With legal authorities: In case of legal requirements or legal proceedings, we may share your personal data if we believe it is necessary to protect our rights or comply with laws.

Customer Rights Regarding Personal Data

In accordance with applicable law, you have the following rights concerning your personal data:

Right of access: Under the GDPR, customers have the right to request access to their personal data stored on the Ecwid platform. In such cases, we will prepare a report of your data and provide it to you.
Right of rectification: You have the right to request corrections to inaccurate or incomplete personal data.
Right to erasure: You have the right to request the deletion of your personal data when it is no longer necessary for the purpose for which it was collected. *To exercise your rights, please contact us using the contact information provided below.

Use of Cookies

Our online store uses cookies to provide a better user experience. Cookies are small text files stored on your device when you visit our website. They enable the proper functioning of the website, as well as the analysis and improvement of its features. Visitors are informed about the use of cookies upon their first visit to the website, and we ask for their consent to use cookies.

The online store powered by the Ecwid platform uses the following types of cookies:

Essential cookies: These cookies are necessary for the functioning of the website. They enable basic features such as adding products to the shopping cart and processing orders. Without these cookies, the website cannot function properly.
Analytics and performance cookies: These cookies collect anonymous information about your visit to our website, such as the number of visitors, which pages were visited, and how long you stayed on the page. They help us improve the functionality of the website and user experience. Examples include cookies from services like Google Analytics.
Functional cookies: These cookies allow the website to remember your preferences (e.g., language settings, location), enabling customization of the website to your needs.
Advertising and targeting cookies: These are used to display ads that are relevant to you. These cookies track your usage of the website and may share this information with advertising partners to show you ads that interest you.

The user has the right to change cookie settings at any time and restrict or disable the use of cookies through their browser settings.

Changes to the Privacy Policy

We reserve the right to change this privacy policy due to changes in business conditions or legislation.

Contact Information

If you have any questions or concerns regarding our privacy policy, the processing of your personal data, or wish to exercise your rights, please contact us at:

Company Name: Zdravital d.o.o.
Address: Dolenja vas pri Krškem 65, 8270 Krško
Email: matcha.hachiko@gmail.com
Phone: +386 41 317 917
Last Updated: October 8, 2024

🌸 Hachiko team is going on holiday! All orders placed between September 14, 2026 and September 25, 2026 will be shipped after September 25, 2026 🍵 Free shipping on all orders (within the EU)! 🚛

HACHIKO

SL EN DE

My account Search

Cart