Shipping and Payment Information
Shipping Options
Our online store offers standard shipping within Slovenia and throughout the EU.
Shipping Costs
Standard shipping is free for all orders.
Order Processing and Delivery Time - Hachiko Matcha, Bamboo Whisk, Bamboo Scoop
Order Processing: All orders for Hachiko Matcha, bamboo whisks, and bamboo scoops will be processed within 3 business days of receiving payment. For prepayment orders, processing will occur within 3 business days after receiving the bank transfer. After processing, you will receive a confirmation email.
Delivery Time: Standard shipping takes approximately 5 to 12 business days.
Preorder Processing and Delivery Time - Matcha Preparation Set: Hachiko X Tide of Glaze
Preorder Processing: The Matcha preparation set (Hachiko x Tide of Glaze) is available only as a preorder. All preorders for the matcha preparation sets will be processed within 3 business days of receiving payment. For prepayment orders, processing will occur within 3 business days after receiving the bank transfer. After processing, you will receive a confirmation email. Once the preorder is received (and payment is processed), your set will go into production, which takes approximately 14 days.
Delivery Time: Once the set is ready, it will be delivered to the chosen address. Standard shipping takes approximately 5 to 12 business days.
Payment Options
We offer the following payment methods:
Payment Instructions
Subscription
The online store offers the option to purchase Hachiko Matcha through a monthly subscription. With a subscription, the customer receives the selected quantity of Hachiko Matcha (one or more units) every month at a discounted subscription price, without the need to place a new order each time.
How the Subscription Works
When subscribing, the customer selects the desired quantity of products, which will be automatically delivered every month. Payment for each subsequent delivery will be charged automatically using the selected payment method until the subscription is cancelled.
Managing your Subscription
The subscription is not subject to a minimum commitment period. The customer may cancel the subscription at any time through their customer account. The cancellation applies to all future orders that have not yet been processed or shipped at the time of cancellation.
At any time through their customer account, the customer may:
If the customer wishes to change the subscription quantity or the delivery address, they must cancel their existing subscription and create a new subscription with the desired quantity and/or the new delivery address.
Subscription Pricing
The discounted subscription price applies exclusively to Hachiko Matcha purchased as part of an active subscription.
The Company reserves the right to change subscription prices or subscription terms at any time. Subscribers will be notified of any significant changes in advance. If the customer does not agree with the changes, they may cancel the subscription free of charge before the next billing date.
Contact Information
For any questions regarding shipping, payments, or other matters, please contact us at:
Last updated: 28.7.2026
🌸 Hachiko team is going on holiday! All orders placed between September 14, 2026 and September 25, 2026 will be shipped after September 25, 2026 🍵 Free shipping on all orders (within the EU)! 🚛
Živjo!
Imaš kakšno vprašanje ali pa bi želel/a z nami deliti svojo izkušnjo? Le pošlji nam sporočilo. 😊