Shipping and Payment Information
Shipping Options
Our online store offers standard shipping within Slovenia and throughout the EU.
Shipping Costs
Standard shipping is free for all orders.
Order Processing and Delivery Time - Hachiko Matcha, Bamboo Whisk, Bamboo Scoop
Order Processing: All orders for Hachiko Matcha, bamboo whisks, and bamboo scoops will be processed within 2 business days of receiving payment. For prepayment orders, processing will occur within 2 business days after receiving the bank transfer. After processing, you will receive a confirmation email.
Delivery Time: Standard shipping takes approximately 3 to 10 business days.
- We reserve the right to delay order processing and delivery due to unforeseen circumstances (e.g., holidays, exceptional situations, etc.)
- We reserve the right to choose a different delivery service if it helps fulfill the order more efficiently.
Preorder Processing and Delivery Time - Matcha Preparation Set: Hachiko X Tide of Glaze
Preorder Processing: The Matcha preparation set (Hachiko x Tide of Glaze) is available only as a preorder. All preorders for the matcha preparation sets will be processed within 2 business days of receiving payment. For prepayment orders, processing will occur within 2 business days after receiving the bank transfer. After processing, you will receive a confirmation email. Once the preorder is received (and payment is processed), your set will go into production, which takes approximately 14 days.
Delivery Time: Once the set is ready, it will be delivered to the chosen address. Standard shipping takes approximately 3 to 10 business days.
- We reserve the right to delay production since the set is unique and handmade, which means unforeseen circumstances may arise (e.g., holidays, illness, exceptional situations, etc.)
- We reserve the right to delay order processing and delivery due to unforeseen circumstances (e.g., holidays, illness, exceptional situations, etc.)
- We reserve the right to choose a different delivery service if it helps fulfill the order more efficiently.
Payment Options
We offer the following payment methods:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club, UnionPay, Apple Pay
- Electronic Payments: PayPal, Apple Pay
- Payment via Prepayment: Via bank transfer.
Payment Instructions
- Credit/Debit Cards: Select this option during checkout and follow the instructions to enter your card details.
- Electronic Payments: Select your method (PayPal, Apple Pay) and follow the instructions to sign in and complete the payment.
- Prepayment: After receiving your order, we will send you a proforma invoice by email with our bank details. Please make the payment within 3 business days to ensure order processing. Your order will be processed after receiving payment.
- For all orders, we will send an electronically certified invoice to the email you provided at checkout.
- *Preorder and Payment for: Matcha Preparation Set (Hachiko X Tide of Glaze): The set must be paid for when placing the preorder, after which it will go into production.
Contact Information
For any questions regarding shipping, payments, or other matters, please contact us at:
Last updated: March 13, 2025